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This policy outlines the ways in which PCA collects, uses, discloses, stores, secures, manages and disposes of your personal information.

Where the words 'personal information' are used in this policy, that expression means information or an opinion that is either specifically about you, or if you are not specifically identified where you are reasonably capable of being identified, irrespective as to:

• whether the information or opinion is true or not; and
• whether the information or opinion is recorded in a material form or not.

If you have any privacy concerns, please contact us.

PCA Privacy Policy

OUR OBLIGATIONS

Protected Cropping Australia (PCA) is bound by the Privacy Act 1988 (Cth)7, including the Australian Privacy Principles (APP).

THE KINDS OF PERSONAL INFORMATION WE COLLECT AND HOLD {APP 1.4(A)}

The kinds of Personal Information we collect from you may vary depending upon the nature of the services or advice you have instructed us to provide. Generally, we will collect information regarding your name, contact details, gender, date of birth, family members and business information/details dependent on the service provided. For example, for industrial relations work, your ABN and staffing information might be collected for writing agreements where you have agreed that the work should proceed.

We may also collect and hold other pertinent information directly related to your contact with us, sch as survey information which you have volunteered to give us.

HOW WE COLLECT AND HOLD YOUR PERSONAL INFORMATION {APP 1.4 (B)}

We will collect the majority of your personal information from you directly. We may also however obtain your personal information from members of your family or workforce where they have been given authority to provide information on you or your business.

We do not share information about you with other agencies without your express permission unless it:

• is necessary to provide you with a service that you have requested
• is required or authorised by law
• will prevent or lessen a serious and imminent threat to your health or those in your immediate vicinity.

HOW WE SAFEGUARD PERSONAL INFORMATION

We make every reasonable effort to ensure that personal information is accurate and complete. We rely on individuals to notify us if there is a change to their personal information that may affect their relationship with our organisation. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases we may ask for a written request for correction.

We protect personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorised access to personal information.

We use appropriate security measures when destroying personal information, including shredding paper records and permanently deleting electronic records. 

We retain personal information only as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes.

YOUR CHOICES

You may request access to personal information about you that we hold. We encourage you to contact us about your personal information if you find that it is not accurate or complete.

You may opt out of any further contact from us.

To protect your privacy and the privacy of others, we will need evidence of your identity before we grant you access to information about you or change it.

SOCIAL MEDIA

PCA strives to create safe, honest and informative communities in an environment that respects the opinions and values of all visitors. We encourage you to engage with us on our social media sites and we will join the conversation where possible. Whilst we welcome debate and acknowledge criticism, trolling and abuse will not be tolerated. Comments will be removed if considered offensive, harassing, threatening, unlawful or deemed spam-like in nature. 

GOOGLE ANALYTICS

We use Google Analytics to collect information about how people use the PCA website. The information we obtain from Google Analytics helps us understand user needs so that we can offer a better user-experience.

Google Analytics uses cookies to collect information about which pages you visit, how long you are on the site, how you got there (for example from a search engine, a link, an advertisement etc.) and what you select. Information collected by the cookies (including your IP address) is transmitted to and stored by Google on servers in the United States.

By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Membership Association Refund Policy

1. General Policy

?1.1 The Membership Association ('the Association") strives to ensure that all members are satisfied with the services and benefits provided. However, we understand that there may be circumstances where a refund is requested.

2. Eligibility for Refunds?

2.1 Refund requests must be submitted in writing to the Association's Membership Department.

2.2 Refunds will be considered for the following reasons:

• Duplication of membership payment.
• Overpayment of membership fees.
• Non-receipt of membership benefits as promised.

3. Non-Refundable Situations

3.1 The following situations are not eligible for refunds:

• Change of mind or personal circumstances.
• Dissatification with the membership after benefits have been utilised.
• Partial year membership dues or fees.
• Membership terminated due to a breach of the Association's code of Conduct or policies.

4. Refund Request Process

4.1 Refund requests must include the following information:

• Full name of the member.
• Membership ID number.
• Reason for the refund request.
• Proof of payment (receipt or transaction ID).

4.2 Refund requests should be sent to business@protectedcropping.net.au.

4.3 The Membership Department will acknowledge receipt of the refund request within 7 business days.

5. Review and Approval

5.1 The Membership Department will review each refund request on a case-by-case basis.

5.2 The review process may take up to 30 days from the date of acknowledgement. 

5.3 The decision of the Membership Department is final.

6. Refund Processing

6.1 Approved refunds will be processed within 14 business days of approval. 

6.2 Refunds will be issued using the original method of payment.

6.3 The Association is not responsible for any bank charges, exchange rates, or fees associated with the refund.

7. Exceptions

7.1 The Association reserves the right to make exceptions to this policy in extenuating circumstances.

7.2 All exceptions will be at the discretion of the Association's Board of Directors.

8. Contact Information

For questions or concerns regarding this refund policy, please contact:

Membership Department Protected Cropping Australia

email: EO@protectedcropping.net.au

phone: 02 9037 3166

Who can access the PCA member portal?

Please note that the PCA member portal is to be used by members of PCA only. Certain workspaces within the member portal will be tailored for and restricted to certain membership types; access to these areas will be determined and approved by PCA staff. The Content that is displayed in your member portal will automatically vary based on your user / membership type.

What can be posted?

To ensure all interactions within the PCA member portal are safe and friendly, PCA staff will oversee the member portal activity and will review, edit, and delete any inappropriate content that has been submitted. This includes abusive or offensive language, spam, malicious files, or other disrespectful contact. To help provide a productive environment, please report any offensive or suspicious activity to PCA staff. Please note that not all user-submitted content is representative of PCA, nor does it necessarily represent the views of PCA, its staff or members.